Determinants of Job Perfomance Essay Example | Topics and Well Written Essays - 750 words

Determinants of Job Perfomance - Essay Example Once the employee possesses the basic requirement of knowledge and skills, the level of performance can be set against the standards provided by the office and, therefore, it becomes a determinant of job performance. According to the explanations by University of Human Resource Services (Feb. 2005), job performance is the kind of expectations for a particular duty of the employee. It is the expected outcome of how the job is to be done. It is the observed behavior of the personnel on how they performed the work assigned to them. Job performance is often described on the basis of results whether it is very satisfactory, satisfactory, unsatisfactory or very unsatisfactory. I believe that knowledge and skills are the primary requirements in determining job performance because it is the regular requirement expected from everyone. Knowledge and skills are the set of common standards and behaviors that are expected from all personnel. For instance, all supervisors or employees are expected to do similar work or everyone in the unit may be expected to perform similarly around several functions, sales agents are expected to make sales for the company, customer service agents or call center representatives are required to respond to customers, and they should have the basic knowledge in performing of what is expected of them. Knowledge and skills are in line with the expectancy theory that is based on the perceived effort relationship. Quick MBA (n.d.) explains work performance is based on past experiences, self confidence and difficulty of the performance goal. Sheridan, Slocum and Byung, (Feb. 1975) concluded in their study that the expectancy theory model is a valid indicator of job performance. When an employee believes that he is working at a significant project is and contributing to its successful completion, he is inspired to work better. Another author, A. Grant (2008), said in his study that the significance of the task increases work performance. This leads m e to conclude that mental ability to understand the work assigned to the employee is an indicator of job performance. Knowledge of the job is further divided into two categories. These are the declarative knowledge, and procedural knowledge. For instance, declarative knowledge includes knowledge of principles, facts, ideas, etc. (Turban, E., and J. Aronson, 1988). This becomes an indicator of job performance because the employee can apply to the work situations his particular knowledge of the principles. A manager should have the ability to see the big picture be able to create innovative ideas. A manager is expected to integrate concepts, apply different solutions, methods and approaches to the day to day operations. A manager thinks horizontally and simultaneously, and knows how to ask and answer questions. He should know how to challenge and to innovate strategies. In the same way, individual personnel are expected to give their utmost skills and competency in the process. As dif ferentiated from declarative knowledge, procedural knowledge is the type of knowledge someone has and demonstrates it by doing the actual job (Wise Geek, n. d.). For instance, as demonstrated in Wise Geek, procedural knowledge is knowing how to do things. In accounting, balancing of accounts has some procedures and is called procedural method that has a

Human Factors Psychology Essay Example | Topics and Well Written Essays - 1000 words - 1

Human Factors Psychology - Essay Example The second is to find ways to work with management and employees as the changes occur within the work area. The concept of automation that can be used in the work space is one that can enhance the overall work load of those that are in the area. The airport will have the ability to change the work load that goes to cleaning different components and will have more efficiency that is related to the cleanliness of the airport. More important, there will be a reduction of stress for those that are overworked in the area and which don’t have the necessary time for cleaning specific areas. Since the airport is a larger area, this can provide more efficient results and can eliminate some of the stress that is associated with employees who are working in the area. However, the design engineering with humans is still one that has to monitor the automation for the specific scenario. The process that is used is not able to provide problem solving or work around difficult situations that may arise. The processing that comes for the machine will then need to be looked over by employees while ma naging the machine to automatically fulfill specific duties (Sandom, Harvey, 2004). The ability to use the automated machine to reduce work load and stress, while ensuring that the automated system is able to have problem solving capabilities by employees gives rise to the main advantages and disadvantages of automation. The technology that is used will help to reduce the amount of time and energy that each of the employees carry within the work space. As a result, there will be higher levels of efficiency that is in the work area as well as processes that are essential that are being fulfilled while other duties are being cared for. More important, the automated process for cleaning will lower the stress levels that are in the airport, specifically because workers can